On Friday, 23 January 2015, I purchased a 2003 Grand Banks Eastbay 43 FB through your firm’s Hampton office. I would like to bring to your attention, and commend the performance, of two of your employees who were instrumental in the smooth execution of this transaction.
Melissa Sheppard performed superbly as Sales Assistant, keeping all of the administrative details well coordinated between all parties and ensuring that the supporting documents flowed in a timely manner. She was extremely pleasant to work with, communicated with me frequently, was flexible when modifications were necessary, and masterful at keeping the transaction on track. In short – extremely professional and cordial to work with. She earns high marks; I wish she worked for me to keep my office straight!
Mark Connors – I can’t say enough good about him. I feel very fortunate to have had Mark as the Sales Associate representing the sale of this vessel. He made an extremely positive impression the very first time I met him – before I even had interest in the boat – and he only improved upon that impression in the subsequent four months of challenging trials and negotiations leading up to my purchase. He is an outstanding person who quickly gained my trust with his high level of knowledge, integrity, patience, and approachable demeanor.
Representing both the seller and myself, Mark remained totally ethical and transparent throughout the many steps that were required to bring the deal to a satisfactory conclusion for both sides. Mark is a true professional in every sense of the word, and all of my supporting afterguard of marine experts held him in the same regard. I’d sail with him anytime.
It was a pleasure doing business with a firm that counts Melissa and Mark as representatives of its forthright corporate character. I look forward to thanking you in person at the next Chesapeake Bay Grand Banks Rendezvous, and inviting you aboard the new M/V NOR’EASTER.
Mark H. Buzby